Vodacom Insurance sucks

I got pickpocketed and reported it to both the police and Vodacom. I have insurance with Vodacom. My claim was approved and authorized for me to get a new phone. on the 3rd of August I took time off work and went to Vodacom Greenstone. I waited almost 2 hours waiting for Finrite to send a quote through to Vodacom in order for me to get a new phone. Eventually they said to the consultant assisting me that they experiencing difficulties with their system. They said to the consultant that the manager of Vodacom must give me the phone and they can sort the paperwork out the next day. The manager refused to do that. By that time I was furious and stormed out of the Vodacom shop. I then phoned Finrite and spoke to a lady and advised her that I need the phone delivered to me as in this economical climate no one is secured of a job and I can't take off again. She promised to follow up if the warehouse can do that and call me back by the latest 9 o Clock on the 4th. I did not receive any calls at all. Tried 3 times calling Finrite just to be cut off. Worst service ever received.