Vodacom Insurance ****

I bought a Huawei P40 lite from the Vodacom Dealership in Capetown. After 3 months I requested to upgrade and was granted S-20 Samsung, I send a form requesting my Insurance to be transferred from the first phone to S-20 but nothing was changed. I discovered when I tried to send P/40 Lite for repairs on the 08/09/2021 in Fourways. My phone fell and cracked the screen and was not allowing out or receiving calls. I logged a claim and these were the outcomes: 1-Vodacom rejected to pay (Number not inuse) I was told only after logged a claim that the sim card must be always in the particular phone. I didn’t receive that information before either verbally or on my contract. This is ****************; these people have been milking my money waiting for the phone to be damaged. I spoke with Lerato from Finrite Insurance department and she end up suggesting for me to cancel my policy, just like that, after paying for 1 and /1/2 years. Its far much better to insurer yourself than this ****.