Vodacom insurance Poor service

I still dont understand why i should be getting such terrible service yet again from Finrite. Vodacom shoot us on a foot by transferring us to Finrite. They refusing to pay for my device claim that I've been paying since 2014. I've **** a claim in February till today i'm still battling to get the claim process. I spoke to Priscilla and she promised to call me which she didn't. She actually the last person i spoke too. Why must we suffer to get the claims paid but we don't make them suffer when making payments. I'm so sick of calling and if they don't want to pay for my device then can they refund m my full premiums.