Vodacom insurance cancellation

I am so inconvenience by the incompetency of Finrite Administrators. I canceled my insurance in June 2020, but was debited in August and now to my surprise in September again after they have confirmed countless times that it's been canceled.

According to them the 'system' re-added the insurance in error but I'm the one that has to be inconvenienced by their error, I have to wait 30 days to receive my refund. I am not going to wait for another 30 days to fix this.

I want Finrite Administrations to refund my money. It's shouldn't be my problem how their system work, it cannot take more than 30 days for a refund to be processed.

I am going straight to the ombudsman!