MT
Miss T
1 reviews | Active since Feb 2019
15 Feb 2019, 09:54
Vodacom Insurance and Finrite are getting on my last nerve
I took my phone for repairs a week ago and the phone needs to be replaced and now Vodacom tells me i have to contact Finrite to find out how much i can claim from my insurance. Now firstly when i got this phone i didnt know anything about Finrite now i must be the one to talk to them ?? and also now i am told to call Finrite again next week because my contract is still new that time ive had the phone since last year?????????????????
this is trash service. this run around is annoying and Finrite ********** call centre doesnt work been on the line for an hour
Helpful (0)
Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
15 Feb 2019, 10:05Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply15 Feb 2019, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
MT
Miss T's updateReviewer Update
18 Feb 2019, 11:05They lie and claim that they will call you back whereas they know they wont. Today i spent 3 hours trying to get to talk to a consultant. Why are you like this. When its time to collect payments you never delay but when we ask for help you take your time. This is inconveniencing and annoying . Can my claim please be processed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MT
Miss T's update18 Feb 2019, 11:05
Reviewer Update
They lie and claim that they will call you back whereas they know they wont. Today i spent 3 hours trying to get to talk to a consultant. Why are you like this. When its time to collect payments you never delay but when we ask for help you take your time. This is inconveniencing and annoying . Can my claim please be processed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!