VODACOM INSURANCE

I have a cellphone contract with Vodacom of which i also pay comprehensive insurance, i lost my phone on the 27th march, i have been trying to claim for insurance, this is my second week, finrite has been sending me pillar to post, First i was told that my Current phone does not show as insured on their system, then i was told i dont have comprehensive cover, now am being told that i need to provide proof that i have comprehensive insurance. i mean when you were busy deducting money, what did you think it was for. I am very frustrated right now because i need my phone to be able to work, but i spend each day calling insurance with zero help, if they dont hang up they just dont answer.