Vodacom Finrite Insurance Unauthorized Deductions

If possible I would give a minus star.

Requested handset insurance in March 2021. Local Vodashop was very helpful and all documents were completed. No insurance was activated in March or April. During April requested local Vodashop to cancel request since it never seemed to realize.

On 8 May 2021 suddenly money was added to account for insurance. Once again requested the store to cancel insurance and the request was send from the shop on 10 and 11 May 2021. Finrite kept on billing me for insurance.

On 25 August 2021 I personally contacted Finrite via telephone. After a massive wait, I was informed by the gentleman that the insurance was cancelled but not the billing on the insurance - no idea how that is even possible to be billed for a cancelled service. The gentleman assured me that he has requested the cancellation as well as a credit to be processed on my account for the months of May through to August 2021.

I was promised a confirmation sms within 48 hours. Still waiting on that.

On receipt of my account on 09 September 2021, I am still being billed for a cancelled insurance policy and no credit has been proceeded. On enquiring at my local Vodashop I was told that Finrite also does not respond to their queries.

So what I want to know now is what should be done from here on. Vodacom being a reputable company surely should not allow such poor service and unauthorized charges.