KN
Kim N
1 reviews | Active since Jan 2012
20 Jan 2020, 11:59
Vodacom Finrite insurance are ********
Finrite cancelled my policy without mine or the account holder's consent or confirmation. Now they refuse to provide us with the recording of the conversation where they claim we cancelled.
Helpful (0)
Replies (3)0
Replies (3)
Finrite Administrators (no longer in business)'s replyOfficial
20 Jan 2020, 12:12Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply20 Jan 2020, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
KN
Kim N's updateReviewer Update
20 Jan 2020, 12:27I have sent the email.
I want to understand how I can cancel a policy that doesn't belong to me. How dangerous and irresponsible it was of your staff to proceed with that request
I want to understand how I can cancel a policy that doesn't belong to me. How dangerous and irresponsible it was of your staff to proceed with that request
KN
Kim N's update20 Jan 2020, 12:27
Reviewer Update
I have sent the email.
I want to understand how I can cancel a policy that doesn't belong to me. How dangerous and irresponsible it was of your staff to proceed with that request
I want to understand how I can cancel a policy that doesn't belong to me. How dangerous and irresponsible it was of your staff to proceed with that request
KN
Kim N's updateReviewer Update
22 Jan 2020, 16:50Now that my insurance policy has been reactivated, I still cannot claim. Vodacom has explained to your consultants the number change issue, and now I have been told that this escalation does not exist. I contacted Vodacom who have advised that someone from Finrite would contact me but this has not happened. Your team has the worst service I have encountered.
KN
Kim N's update22 Jan 2020, 16:50
Reviewer Update
Now that my insurance policy has been reactivated, I still cannot claim. Vodacom has explained to your consultants the number change issue, and now I have been told that this escalation does not exist. I contacted Vodacom who have advised that someone from Finrite would contact me but this has not happened. Your team has the worst service I have encountered.