VODACOM CONSTANTIA VILLAGE ASHAMED

With this message & the fact that I have calmed down, I Winston Rietmuller wish to apologise most sincerely to the Finrite Customer "expert" Thato for the abusive language he was subjected to yesterday, I'm very sorry... The status quo regarding my complaint however remains the same and I wish to use this message to remind ALL Vodacom & Finrite staff dealing with customers of the promise YOU ALL make to EVERY Customer & it's stuck onto every product sold. It reads as follows "Vodacom Repairs Keeping you connected" and it makes 5 promises to the customer, as follows: "1. Manufacturer accredited repairs. 2. Free in-warranty repairs 3. Out of warranty insurance repairs 4. Genuine spare parts so the remainder of your warranty applies 5. Loan devices..." A service to track repairs is even offered... How you do you sleep at night when you offer the customer the earth and deliver NOTHING. My laptop's hard drive broke just out of warranty but still within the contracted insurance term and because of your staff's lack of knowledge & training your 25 year loyal customer is treated like a pile of **** by being shunted from pillar to post for 5 weeks - first agent says yes Finrite will honour the claim & replace the laptop, a second agent offers an alternative brand as replacement which I agree to, a third agent calls & says claim can't be honoured for one reason, Customer "expert" says something different, you can't even agree with each other...