Vodacom Cellphone insurance PATHETIC go privately and insure elsewhere

So Finrite is the Vodacom cellphone insurance provider. I upgrades my cellphone andr requested both cellphones be to be insured. A Samsung Galaxy A20 my first device which the contract came to an end and I upgraded to a P40 lite. I had an encounter of ******* Monday the 6September 2021 and did the necessary to report the case and got the Samsung Galaxy A20 blacklisted. Now that it is time to claim I am told that only one number can be insured and only one device under Vodacom Insurance. Keeping in mind upon upgrade at Vodacom Parow branch I specifically repeatedly informed the consultant I need both devices insured which she acknowledged and told me not to worry both device are insured. Both insurance premiums went off my account and now Vodacom insurance wants to refund my premiums wrongfully collected but not process the claim. I contacted the Vodacom Parow branch the new manager just went through my profile the staff still works there however she sends me a document with change of insurance Cellphone. Clearly staff are ill informed and does not inform customers of this.

My first device I got through the call centre which ran smoothly I understood all the terms and conditions. The branch I am utterly disappointed in. The previous manager is no longer at the Parow Centre branch and the new manager is obviously trying to resolve this matter by doing the bear minimum and just close this matter off by responding with information that is not what I raised.