Vodacom and Finrite Complaint

Good day

I would like to log a complaint as I am not happy with the service I received from Vodacom and Finrite.

I bought a Samsung A30 from Vodacom and took out insurance I think that was 2 years ago and again last year I took another phone on contract which was a Samsung S20E and I took insurance also on that phone. Apparently this December was not for me I lost one phone on the 24th December and the other on the 25th December I reported to Vodacom on the 28th December and I was told that the insurance on the S20E was cancelled and the one for the A30 will not be paid because I was using a different SIM card on it. I want to know from you’ll if I was insuring a SIM card or a phone because I believe I took out a cellphone insurance and not a SIM card insurance and if that’s the case I would like to have all my premiums refunded to me because I never took out a SIM card insurance. I believe this is horrible service how can I insure a SIM card I would really rate Vodacom and finrite 0/10 I believe you mislead clients so that you get commission it is very important to give clients correct information and I’m still waiting for the call recording from you’ll when I took out insurance as I speak I don’t have a phone because I lost both my phones and I was paying insurance for nothing. I will be taking this further I’m also going to log a call with hellopeter

Kind regards Mduduzi Mdluli ***