Vocacom should rethink their connection with Finrite

Finrite insurance is the underwriter of Vodacom cellphone contracts. I have requested when starting a new contract of two years that I do not want accidental insurance. This was added to my contract for 7 months. To try to cancel this is more or less impossible. They are keeping you on the line for at least 15 minutes, then most of the times you can't hear what they are saying especially their name the make sure you can't hear. I have phoned 3 times already to cancel the insurance: 1st time the phone was disconnect and the lady didn't even phone back; 2nd time I could make out the person's name is Barbara and she said I should receive a sms to confirm that the insurance is cancelled. After a week not receiving anything I phoned again. 3rd attempted I spoke to a male, again could not hear his name. Again he said a should receive an sms and if I don't I must phone again. I am again waiting for a week with no luck. Maybe Vocacom should rethink their connection with Finrite.