VERY VERY VERY VERY BAD BAD BAD service

<p>I am so frustrated I don’t even know where to begin. first they have very rude agents who do not want to assist, not to talk of their Team Leaders and Supervisors</p> <p>It’s been almost two months if not 3 trying to get my insurance cell phone claim processed. I took out a cellphone contract with Telkom last year for an Iphone 6S plus, which was ****** from my bag 2/3 months ago. I had taken an insurance policy with Finrite soon after the purchase. Ive since been phoning Finrite to claim my cellphone but they are always giving me excuses. For the first they have been telling me that they did not get my application for the policy, they couldnt pick up my ID. Then I gave them the date, time and the name of the Operator that helped me that day, Jennifer Mthimkhulu, who assured me that the policy has been opened. I phone her the next day as she had promised to review the recordings of when I took out the policy, of which she found and said the policy was opened, I phoned again the next day of which she asked me to send proof of the cell phone contract as Telkom required it and I did. She was meant to call me back and but nope no call from her. The next day I phoned her and she said everything is fine I must send all the necessary documents for the claim so they can start the process, which was meant to take 7 working days. Well till today I still have no feedback and no cellphone. About a week ago I phoned for Jennifer Mthimkhulu and the operator told shes on leave for 2 weeks. I then asked for the manager ( Nancy) who then told me that the e-mails had crashed and had never received any e-mails from me so I had to resend the e-mail. Nancy also told me shes new as the other team leader had resigned. Since last week now ive been calling everyday trying to speak to Nancy who is always out, and if I ask for the supervisor they tell me both Nancy and Supervisor are out. Iam always asked to leave my name and Number so she can call me back, and nothing Im starting to wonder if she actually works there now. </p> <p>I really really regret the day I decided to join this insurance company they just make people’s lives leave in hell, and judging from the Helo Peter comments, im not the only one. It is sad because Telkom Gateway recommends Finrite when you taking out insurance, but this is how you treat your customers.</p> <p> </p>