pP
paulosbeje P

1 reviews | Active since Mar 2017

16 Mar 2017, 11:05

VERY VERY BAD SERVICE FROM FINRITE ADMINISTARTORS

<p>We logged a claim since from January 2017 about our cell phone and ever since then we were sent from pillar to posts by this company's administartors. I have spoken to the following list of them and none of them sorted out my problem till today: Veronica Mocwana, Bianca Duplessis, Khanyisile Ndimande, Felix Mokaba, Mathapelo and other one pretended to be the senior in the department when I asked to speak to the supervisor and she gave me wrong name of NOLUTHANDO RADEBE. I only found out when I phoned again on the 15th March 2017 that she **** to me about her name. </p> <p> </p> <p>I believ that this company needs to train its administartion staff as they all seem to be the same by not knowing how to handle customer complaints. The most important aspect in the business, is to keep customers informed of the progress of their problems not, to keep giving the custeomer same stupid answer everyday, like, we dont have it or we out of stock but not giving a direction of the next step. I WILL NEVER AGAIN RECOMMEND OR ASK ANY MEMBER OF MY FAMILY OR FRIENDS TO USE THIS "FINRITE INSURANCE ADMIN, EVER". I'm having a very very bad experience about the tretment and the attendance to my complain.</p>

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