Very Unproffessional and The agents seem not to be sure of anything

i set read notifications on my mail i sent finrite a couple of e-mails and they just read my e-mails and they dont respond when i call i get told that they dont have my phone and i must a iphone 7 plus i felt forced to choose it.

i then ask her to cancell my contract with finrite she then puts me on hold for 3 minites till my airtime runs out.