Very terrible insurer. BEWARE !!!

Nonsense, Nonsense , Nonsense of Insurance - I am a very unhappy and angry client at this point. Almost a month since I wrote my first review. Surprisingly they were quick to send me an email same day after I wrote the first review. They opened a claim, I send all the required documents on the 3rd January 2020 and I was informed that their claims take up to 72hrs to be processed. The next and last communication I received from them was an sms sent to me on the 5th January, Stating that 'They have received my claim and assessment is in progress'. Since then I have been sending emails and trying to call (As usual you call the Administrators will say are putting you through to Telkom Insurance Claims and the Telkom insurance phone never gets answered, if you try to call back again the administrators will longer answer your phone) without success. I sent follow up emails no one response from them. To date I still don't have a replacement phone. Yet not even once have I missed payment.