VERY ROTTEN SERVICE

kindly advise status on my cellphone claim , have not heard anything yET from you regarding the progress on my claim all you do is keep on requesting additional information only when i call you. This kind of service its very embarrassing , you don't even update me regarding progress . This is not acceptable at all. Today i called in and one of the consultant who was helping me never even bothered to call me back after the phone went off during the course of the conversation. after holding for more than 30minutes.

I need urgent feedback please. Thanks SARAH KWENA MOLOTO ***