Very poor service from Vodacom and finrite

Vodacom along with their new insurer vibrate.. is no good .. Vodacom claims within 48hours lost or ****** phones will be replaced . But it's honestly lies. I've been with vodacom for almost to years now, I have two contacts with them which will definitely be the last. It's Benn 48hours now vodacom and I still am not sorted out with my cellphone being lost. No calls, no emails and no smses. I did call finrite today but service there is *******. The lady never even take all my details n cut the call saying bye will contact you . Is that how you treat the loyal costumers that you'll have .. Nicollet I've been paying my insurance for almost 2years now and haven't claimed but when I do , you'll don't care. Really sad vodacom and dissapointing. ********** 578 is my cell contact no.