Very poor communication

I insured a cellphone with Finrite and had debit order each month. My phone was ****** and when I claimed, the process showed lots of flaws... The reference for debit order was changed without notifying me, so when the debit from a unknown franchise debited me, I reversed it twice and when questioning them about notifying me, they apparently did, I must now wait and fall victim to their empty promises like call backs and different references for calls.