VERY IRRATE AND ANNOYED CUSTOMER

This is by far the poorest service I could get, I submitted my claim documents to them via Jet on 17 November only to find out that my device has not been added to the insurance, I then had to email IUA all the policy documents, which I did on 23 November 2020, which I got the response to that the device has been added and an Administrator will get in touch with me within 5-7 working days. Still no response from the supposed administrator. So today 08/12/2020 I take it upon myself to call Finrite and enquire what the delay is, only to now find that the person who assisted with the initial blacklisting has done it wrong. Now my question is why then does it take for me an irrate annoyed client to call them when they said they will be in touch. The consultant put me through to an extention where the call got cut off. FINRITE your service is pathetic