Very disappointed in Finrite administrators

I lost my cellphone and have submitted a claim on 6 June 2020. I was told by Jet to wait for 21 days before enquiring on the progress of the claim.After 30 days I went to the shop and they tried calling the claim line to check on the progress.We never managed to get hold of anyone.I was given the e-mail address by Jet Oudtshoorn staff so that I can enquire in that way. I sent an e-mail and got a reply via SMS on 9 July stating my claim was received and it will be processed within 5 working days. Two days ago someone from Jet called to enquire and was told the system is offline so they were unable to assist.I am still waiting on an update and today tried three times to call *** (The number that was provided for enquiries).Nobody seem to ever answer that phone.Why is Finrite doing this to me? I am a loyal customer and have never struggled like this with any claim.This makes me wonder if it is even worth it to take out cellphone insurance again?I am utterly disappointed in Finrite administrators.