Very bad service, no answer when you call and waste of air time!

I have to waste my airtime to get a hold of them and the line just ends then I get a hold of them, I ask to talk to their manager and the same happens, the call ends, very poor service and a waste of time. We sent in a claim to repair a phone, it has been +-3 months and no feedback, this is a very bad insurance company! Lack of good service.