Very Bad Service Delivery

Good Day,

Please note that I am not pleased at all with the services of Hollard, Finrite and WWAS as they have unfairly treated me in regards to my claims. They have been sending me from pillar to post without any sort of turnaround time to a resolution to my query.

They have not resolved my query after continuous calls to them, and are keep referring me to someone else. I am not able to get a clear and definite answer from them. In particular, I have had a problem with Melanie Gollnitz from Hollard, Terrence from Wwas they keep on saying that they will get back to me, but they never do.

I have put through two claims, for both my devices which were ******. Unfortunately to my surprise they have only processed the cheaper device, which I had to pay excess on. Both claim 1 contact with the same insurance at the same Company, my question is how can you pay out 1 claim and not the other as both where put in at the same time as 1 contract ? I feel that am being ********** because the insurance Company does not know what they doing. A blame game is being played, which is beginning to cause me a great deal of distress and irritation, as those devices were used for work purposes.

I am being told everyday when I call that they are waiting on feedback from Melanie or Melanie. Once contact is made with her, her excuse is that she waiting on feedback from Terrence. Terrence, who will then go on to say that he is waiting for Finrit. Natasha & Tebego, the Finrit consultants will go further to say they are waiting on CELL C

As a customer that’s being paying her account for 17 months and not claimed once, this is the first time and I am been treated like am asking you guys to give me the phones for free. Is this the type of service we get after paying my account and insurance each and every month or is it because the 1 phone is cheap so you pay that out very fast and the other is too expensive. Please I want both Claim to be paid out and sorted out asap as I am very upset with this Service and I have been patience enough with you guys .

Now I still have to wait a another 7days for my device to be delivered as this thing has been going on for two weeks this is really unfair and very bad service delivery ,am been inconveniences as I need my phone for my job .

I really hope this matter will be sorted as soon as possible