VERY BAD SERVICE !!!!!

I cannot believe the complete and utter disinterest in customer service. I had a cell phone go in for an insurance claim thorugh Edgars to Finrite, i was told it would take 4 to 6 weeks. i followed up in the 7th week i was told it hadn't even been looked at yet and then 4 or 5 days later Edgars lets me know my phone is back. i collected my phone the saturday and by monday morning it had the exact same problem!!! I phoned the Cell C call centre to insure another phone of mine and i was advised to phone their insurer Finrite! He said he would them to phone me back, Finrite never did so a week later i phoned them which was last week friday, the lady PROMISED me she would get someone to phone me back the same day!!! NEVER DID!!!! I have tried phoning them again this morning with ABSOLUTELY NO SUCCESS AT ALL!!! COMPLETELY SHOCKING!!!!!!