VERY BAD SERVICE🤮🤮🤮

My name Lizzie, i have been receiving a bad service from customer service.I want to do a cellphone claim and the customer services ladies just transfer my call without even listening to my problem. I took insurance from Jet Store 2012 , First i had a Hisense phone which was ****** and I reported the phone and they replaced it with Vivo Y91C and second the Vivo was damaged and reported and it was replaced By Huawei P7 now the Huawei P 7 its damaged they telling me that the Huawei its not insured. Currently I'm paying the Insurance for the Hisense and Vivo which I don't have. I want this company to reimburse the Hisense payment back to my account starting from 2018 September. Also I also want to know why they didn't update the data. I want them to fix the damage Huawei P7 because I have been paying the insurance and I don't owe them. Their customer service needs to be trained to treat customers in a manners way.