Very bad service

I call finrite claim for my phone that i have been paying for, for 2 years they told me i do not have insurance with them. I sent bank statements about 5 times to edcondirect and shaunt email addresses and the consultants kept on saying they can't find my email. After 6 hours emailing and faxing bank statements Lindiwe helped me said she got the bank statements i can forward my claim form. That was 2018 December 10.On the 13 December 2018 i called to do a follow they told me to fax copy of my ID,i did. On the 14 Dec i called again they said they don't have any claim form on my name i spoke to Tshepo he said i must send the documents again i did so. I called on 19 Dec 2018 to find out if my claim has been approved, they said it has been approved i must pay access fee of 500 i did and emailed the proof of payment,I spoke to Elenar. She confirmed that she received the proof of payment and the dealer will contact me within 48 hours. When i called on tge 20th and 21st December 2018 asking about when are the dealers going to contact me, all of the consultants i spoke to that day kept on taking my number saying that the dealer will contact me before the end of the business day. I spoke to Amkelani, Elenar, Lindiwe and other many consultants and they kept on promising that the dealer will contact me. Up until today no one has contacted me. I have spent R500 already calling them on my cellphone and they say you must hold the line for 30 minutes just imagine... Holding the line for so long only to find out that was for empty promises