VERY ANGRY DISSASFIED CUSTOMER

Finrite (Edcon) underwritten by Hollard sucks as a cellphone insurance. I DO NOT recommend them to anyone.

I have been a loyal client with for the past 3 years in which I took out a cellphone insurance for my Y6 Pro 2016. I have never missed a premium for the past 3 years nor have I ever claimed. Last week Friday however I lost my phone. Reported to the police and blocked the phone. I submitted my claim and paid the excess on Monday 28.10.19, by 11 am I sent my proof of payment. I have since then been given the run around and told "to be patient" and that "there is a long waiting list" WHAT FOR???? My issue here is that Finrite is so strict with their regulation. clients must report loss/damage within a specified amount of time, and pay a specified excess amount and receive specified replacement options. My car insurance paid out quicker than this. A whole car compared to a phone.

I am without a phone although I have followed everything. Furthermore your call center agents are outright unprofessional.