UTTERLY DISGUSTED BY THE SERVICE

<p>Words cannot even describe how I am feeling right with a very strenous and ridicilous service I am getting from finrite.</p> <p> </p> <p>My claim was launched 5/08/2016 & everytime follow up I get "48 hours" turn around response. After I was no get a joy with the store I decided to take matters into my own hands by following- up with finrite myself. Oh! Lord I did not imagine myself having to deal with a bunch of useless & *********** individual who shows no compassion for their clients.</p> <p> </p> <p>My blackberry Z3 was bought in my mothers account about a year ago unfortunalety I was not present when my mother bought this phone. I later email Tracey-Lee Muvambo at TFG Head Office to assist me in having my cellphone insured. I explained to her the whole story. She then forward an email to a call centre supervisor to have my mother called and to confirm that they putting the insurance on and I as her son will be using the phone.</p> <p> </p> <p>That was fine because since then we have been paying the cellphone insurance monthly. Now that we claiming these people are making our lives difficult with excuses like they still looking for the recording. It's now almost three weeks and we getting no joy. I have spoken to Sphelile, Nonkululeko, Teboho, Justin and their Spervisor Mandla. I have to say they have ZERO passion for their work, everytime when I call back to ask to speak to Mandla I have been **** too and get told that he is meeting. Today when i spoke to Justin I told him I will wait and will not put ther phone down till Mandla comes out of a meeting. Guess what it was hardly 30 secs Mandla came to the phone. Who is a fool now ? I am so exhausted and utterly disgusted by Finrite. I have no idea why this company have facilities that they can not handle. Why do the have to wait for us to claim and only then start s****ping around for recordings? Why cant together with TFG they cant update their system daily, weekly even monthly if they that lazy. </p> <p> </p> <p>PLEASE PROCESS MY CLAIM BECAUSE I DAMN TAKING THIS TO OMBUDSMAN NEXT TO EXPOSS THE ******** YOU ARE!!! YOU ILL TREATING YOUR CONSUMERS!!!</p>