Utterly disgusted by the incompetence of the Vodacom cellphone insurers FINRITE

I have never received such utter incompetence from a company that partnered with such a big brand as Vodacom. I have been calling the entire week with lengthy periods of waiting over 2 hours everyday to get no help. To date no response and sent emails several times. I think at Vodacom should consider other insurances as this one has shown it's incompetence to so many customers. I am very patient person but it cannot be that i experience the same problem with the same guys twice with two different company i.e Telkom and Vodacom. I will be taking this further and i am willing to go as far as possible to show that these debits they keep taking on my account are worth of value and they will have to do the right thing. Whoever that will be reading this review, please take your time to do a research, see reviews on all the platforms before you are thrown to this so called insurers.