Useless, pathetic service!!

So after I've paid the excess fee, stil no feedback from Fintite insurance. Been calling sending emails, with no response. Been in contact with katlego from Telkom cresta branch who's been trying to help me in contacting Fintite, and unfortunately with no help from the insurance side. I called finrite this morning, to my surprise someone actually answered, with unprofessionalism, and attitude, with no help at all. Asked to speak to a manager, she said manager not in, asked who's supervising for the day she said her team leader, asked to speak to the team leader of which I was told, the team' leader is busy on a call I asked to be called back at about 11.. Until now? No call! Pathetic.. Before this happened, I was told about an invoice I had to send after paying the excess fee of which no1 told me as that is finrite for you" no communication "!! I don't understand why must I send an invoice showing that I do pay insurance on my phone? Why would I pay excess fee of R1039.90 JUST BECAUSE??!! Mxm this insurance shouldn't even exist! So I managed to get peoples names at Finrite, did send another email as I have been since this insurance have my phone, that I'm paying for. Let's wait see and if this useless insurance actually get back to me with regards to my phone, of which they have since January.