Useless insurance company

I have been waiting for my claim to be processed at Vodacom Menlyn for the past 2 weeks now. I have put in a claim for my cellphone on 13/09/2021 and wasn't processed on time because the insurance was canceled without my authority. The insurance was reinstated and I was called by Grace from Finrite complains department on 17/09/2021 to say my query was resolved and I must go to Vodacom to replace my phone. I then went to vodacom on 20/09/2021 when I got to vodacom I got stories. The quote of the excess that I was supposed to pay was 50% and not 25% as per the information I received from Grace. When the store assistant contacted the insurance we spoke to Sibongile they told her that it's an IT error and it will be sorted with in 48hrs. Today on 2021/09/23 I have contacted Finrite again and I spoke to Nolleen and she told me that the matter hasn't been resolved yet and it's been escalated to IT and they are still following up on it. And now the 48hrs has already passed a long time ago.

I don't understand what is the problem with vodacom and finrite processing the claim. I am fed-up with this nonsence of theirs and if they are not ready to replace my phone, they must just give me back all my premiums I have been paying for the past 30 months.

I have sent an email to Grace yesterday on 2021/09/22 and she still hasn't rep**** to me.

This is nonsence and I am not gonna be tolerate it. Finrite are just a ******* and useless insurance company. They are good at deducting money from my bank account but they cannot replace my device now.

I want all my premiums back. M tired of this nonsense.