USELESS INSURANCE!!!

My phone was ****** on the 21st of June 2020, I called Finrite on the 22nd and submitted all documents on the 23rd of June 2020 and paid excess on the 25th of June 2020, after paying excess NO COMMUNICATION has been sent out by Finrite!! I have been calling the call Center everyday and I have not received any help (I have spoken to Lerato, Nthabiseng, Siya, Constance, Gugulethu, Ntsako and Nonkululeko) all the consultants lie!!! Everyday I get told that my order has been processed and they are waiting for a Waybill number from their suppliers, EVERYDAY!? On Wednesday, 22 July 2020 Nthabiseng promised that I'd have my phone by today Friday, 24 July 2020 and I have not received any phone or communication from them !! I WANT MY PHONE SO I CAN CANCEL THIS STUPID INSURANCE!!!