URGENCY

Seeing as my matter has been taken so lightly, I thought I should shed some light on a platform that should assist me getting some sort of traction I have submitted my cellphone device, through TELKOM about 2 weeks ago, for a claim on my damaged screen - Claim Number: TC038025 According to your policy the client incurs 10% of the cost to damage. I have to date not received a single email from your entity other than an SMS which states that I need to pay R2669.90 in order to have my device repaired and sent back (which is in fact 10% of the retail price on the device). Thankfully I had the iStore quote me initially(which I have attached in an email to your entity and still not received a response on) before I decided to submit my claim through to you and their quote was only R7499,15 - so the actual amount on my repairs due to your entity should ONLY be R749,92. Thank you for trying to rip me off, but better luck next time!

I have rejected this and requested for my device to return to the Telkom store and I have still not received a response on this - I have further to this made contact with the Telkom at the Mall of Africa to request their intervention and their response was that I should email you directly with my concerns, which I have done with a number of follow ups however no one seems to be taking this matter seriously.

I am really hoping that someone can urgently help me get my device back and assist me in cancelling my services with your entity IMMEDIATELY.

THANK YOU!