UNTRUSTWORTHLY, POOR SERVICE

EMAIL SEND 6 DAYS AGO FROM FINRITE

RE: Hello Peter Complaint ********** 439| TC006474

Finrite Complaints ********** Mar 14 (6 days ago)

Good Morning Winnie, In reference to the below please note the matter has been escalated to Telkom Head Office regarding the usage report and we will revert with the final outcome of your claim once received. For record purposes please verify your Telkom contract cell phone number? Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) *** | f +27 11 ********** www.finrite.co.za **********

EMAIL SEND ON 19 MARCH 2018 FROM FINRITE.

Finrite Complaints ********** Mar 19 (1 day ago)

Good day Winnie, Kindly be advised that we are still waiting for feedback from Telkom on usages, and have requested urgent feedback and will provide feedback as soon as we receive any further updates. Please verify your Telkom contract cell phone number? Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) *** | f +27 11 ********** www.finrite.co.za **********

Finrite Complaints ********** Mar 19 (1 day ago)

EMAIL SEND FROM FINRITE APOLOGISING ABOUT THE **** UP TELKOM DID

Good day Winnie, Please accept our sincerest apologies for any inconvenience caused during your claiming process. Please note we haven’t received feedback from Telkom, however this was escalated to the underwriters for the final verdict due to no feedback received from Telkom as it has exceeded the service level agreement and we will provide feedback soon. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) *** | f +27 11 ********** www.finrite.co.za **********

ON THE 19 MARCH 2018 I CALLED TELKOM TO FIND OUT WHY THE DONT SEND FINRITE USAGE REPORT ....DEVONIQUE TAMERA ANSWERED THE PHONE FROM TELKOM COMPANY, SHE THEN SAID FINRITE NEVER REQUESTED ANY USAGE REPORT. SHE THEN SAID I WILL CC YOU IN THE EMAIL WHEN I SEND FINRIRE EMAIL TO CHECK WHAT THEY NEED. PLEASE SEE EMAIL BELOW FROM TAMERA TO FINRITE.

Devonique Tamera (D) Mar 19 (1 day ago)

Good day. I hope all is well. Please note that we need the details of the case in order for you to receive the usage report from Telkom. We need the full specific details on when the usage report is needed. ID nr: **** ********** 81 Kind Regards/ Beste Groete? Devonique Tamera Customer Service Representative-CBO ********** Contact nr: 081 180

Telkom

I THEN RECEIVE A CALL FROM FINRITE SAYING THEY CAN SEE THAT TELKOM CC ME IN THE EMAIL , BUT IS NOT THEIR FAULT THEY WILL CC ME IN THE EMAILS THEY(FINRITE) SEND TO TELKOM REQUESTING USAGE REPORT BUT THEY NEVER SEND ME ANY EMAIL I AM STILL WAITING. I AM SO TIRED NOW WITH TELKOM AND FINRITE BEACUSE THEY ARE BOTH ****ING TO ME BIG TIME I AM NOT SURE WHO TO TRUST NOW.