UNTRUSTWORTHLY

On Mon, Apr 23, 2018 at 1:37 PM, Finrite Complaints ********** wrote:

Good day Winnie, Also be advised that there is a 30 days’ notice period after cancellation that one last premium will be debited from your account and please advise Telkom customer care on 081180 that the insurance is cancelled to avoid any further premium being debited after cancellation, as the premiums are being debited by Telkom Direct together with your subscriber agreement. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) ********** | f +27 11 ********** www.finrite.co.za ********** From: Finrite Complaints Sent: 23 April 2018 01:34 PM To: 'winnifred mpoetsi Mwale' Subject: RE: Hello Peter Complaint ********** 439| TC006474 Good day Winnie, Please send me your Telkom invoices as it will show the premiums that were debited on your account and the insurance has been cancelled as per request. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) ********** | f +27 11 ********** www.finrite.co.za ********** Finrite Complaints ********** Apr 23

Good day Winnie, The insurance has only been cancelled today a premium is already scheduled by Telkom to be debited for the month of May 2018. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) ********** | f +27 11 ********** www.finrite.co.za **********

On Mon, Apr 23, 2018 at 1:37 PM, Finrite Complaints ********** wrote:

Good day Winnie, Also be advised that there is a 30 days’ notice period after cancellation that one last premium will be debited from your account and please advise Telkom customer care on 081180 that the insurance is cancelled to avoid any further premium being debited after cancellation, as the premiums are being debited by Telkom Direct together with your subscriber agreement. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) ********** | f +27 11 ********** www.finrite.co.za ********** From: Finrite Complaints Sent: 23 April 2018 01:34 PM To: 'winnifred mpoetsi Mwale' Subject: RE: Hello Peter Complaint ********** 439| TC006474 Good day Winnie, Please send me your Telkom invoices as it will show the premiums that were debited on your account and the insurance has been cancelled as per request. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) ********** | f +27 11 ********** www.finrite.co.za **********

1. Transaction Details Description One TELKOM TELK ********** 63Y180525 Description Two ********** 95111N Transaction Amount 538.74 Service Fee 0.00 Authorisation Date 25 May 2018 Effective Date 25 May 2018 Post Date 25 May 2018

On the 20 April 2018 I cancelled my contract with Telkom case number ********** 0, the 4th May 2018 Your case no ********** 0 is resolved. On the 22 May 2018 I went to Telkom Sandton branch assist by Isaac reason going there Telkom charged a arm and a leg R 538. 74 and inquired why apparently I was charged for balance payment rejection of R 158.00 + balance brought forward R 380.74 and I understood they debit their money on the 25 May 2018 amount R 538.74 Telkom assured me that its a last payment .I then phone to make sure my account was cancelled they then say they need letter from Finrite to confirm that I did cancel the insurance please see email conversation above. I spoke to Nonhlanhla, Lehlohonolo Theoha I was assured it was my last payment I am still waiting for Sibongile Malinga to call me till today . I then spoke to Eugenia mcHunu , she requested a letter from Finrite to confirm if the insurance was cancelled I then send her the email from Finrite and she assured me that she will send me the case number but still nothing. please see emails below: Today I receive statement from Telkom that I am owing them R 826.65 due date June 2018 my account was cancelled 4 May 2018 and they assured me its a last payment. please sort out this **** please. I need a letter saying I don't have contract with Telkom this is the 2 **** company( Telkom and Finrite) I ever came across . please sort out account case from now on I am not owing Telkom and Finrite nothing they debited R 538.74on the 25 May 2018 I am done with you guys ( Telkom). please stop trying to debit my account cause you are missing up my record from the bank please.

From: winnifred mpoetsi Mwale ********** Sent: 22 May 2018 04:03 PM To: Finrite Complaints Subject: Re: Hello Peter Complaint ********** 439| TC006474 Hi Natasha, please send a letter or email for cancelling the insurance , Telkom is demanding the letter.

Good day Winnie, The insurance has only been cancelled today a premium is already scheduled by Telkom to be debited for the month of May 2018. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) ********** | f +27 11 ********** www.finrite.co.za **********

-- Regards,

Winnifred Mwale Business Co-ordinator Tel: 011 ********** Fax: **********

Eugenia mcHunu (EF) May 23

to me

Good day Please note I have received the email the case number will follow Regards Eugenia

From: winnifred mpoetsi Mwale ********** Sent: Wednesday, May 23, 2018 9:20 AM To: Eugenia mcHunu (EF)

---------- Forwarded message ---------- From: winnifred mpoetsi Mwale ********** Date: Wed, May 23, 2018 at 8:40 AM Subject: Fwd: Hello Peter Complaint ********** 439| TC006474 To: **********

---------- Forwarded message ---------- From: winnifred mpoetsi Mwale ********** Date: Wed, May 23, 2018 at 8:30 AM Subject: Fwd: Hello Peter Complaint ********** 439| TC006474 To: **********

---------- Forwarded message ---------- From: Finrite Complaints ********** Date: Tue, May 22, 2018 at 4:55 PM Subject: RE: Hello Peter Complaint ********** 439| TC006474 To: winnifred mpoetsi Mwale **********

Good afternoon Winnie, You can use our e-mail correspondence below and sent to Telkom as proof of cancellation as there is no letter for cancellation. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) ********** | f +27 11 ********** www.finrite.co.za ********** From: winnifred mpoetsi Mwale ********** Sent: 22 May 2018 04:03 PM To: Finrite Complaints Subject: Re: Hello Peter Complaint ********** 439| TC006474 Hi Natasha, please send a letter or email for cancelling the insurance , Telkom is demanding the letter. On Mon, Apr 23, 2018 at 1:51 PM, Finrite Complaints ********** wrote: Good day Winnie, The insurance has only been cancelled today a premium is already scheduled by Telkom to be debited for the month of May 2018. Should you have any queries please don’t hesitate to contact the writer hereof. Kind Regards, Natasha Carr | Complaints Administrator Finrite Insurance Administrators. Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t +27 (10) ********** | f +27 11 ********** www.finrite.co.za **********

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

winnifred mpoetsi Mwale ********** May 24

to Eugenia

Good morning Please note I haven't received the case number yet.

winnifred mpoetsi Mwale ********** Jun 1 (6 days ago)

to Eugenia

Hi ,

I requested a case number or confirmation that my policy is cancelled 9 days ago, please advice on the matter I don't want any extra payment from Telkom as I send everything you requested to cancel the contract.

Thank you

-- Regards,

Winnifred Mwale Business Co-ordinator Tel: 011 ********** Fax: **********