UNSATISFIED WITH DEVICE RECEIVED FROM FINERITE

Hi there. I am dissatisfied with Finrite insurance their service is very bad unfortunately i had a bad experience with them to a point where i had to call them about the device they say "falls under the band" my previous device was in. What happened is i received a handset valued at R1700 but i am paying for a R2900 handset and when i called in and spoke to one of the consultants her name is LERATO MAJAJA she was very rude , arrogant and sarcastic and she bluntly told me that there is nothing Finrite can do to exchange the device. I have beeeen having a hard time to get my handset since i claimed for my device as it was stole once i got it was unsatisfied because i thought i could trust them with their service and what they would give ( as that was the only option i was give when i was sent an email that, that is the only phone they had) and mind you have a payed excess however i want people to know that its a very wrong idea to use this insurance ever, I need this matter to be escalated.