Unsatisfactory services

Got a contract phone with Vodacom plus the insurance in July 2021. I informed the agent at vodashop that I intend on using a different number on the phone. I filled in the paperwork in August 2021 for the update at the vodashop and it was sent to finrite by them. When my phone got ****** on 26 December 2021 and submitted a claim I was told the wrong phone was insured AND the number was not updated. The claim was then not approved for an error that was not mine as the customer. I have been trying to call to get assistance and a way forward on the matter but the service has been horrible and I have been tossed around from consultant to another.