Unresolved Complaints

On august 2019 I got ****** and they stole my phone. I logged a claim with finrite and I paid the access fee. Proof of payment was required from Telkom and once that was provided the consultant requested that Telkom should call me regarding my payment. Firstly, I don’t know how they are will get a hold of me because I DON’T HAVE A PHONE. Fast forward seven months later the claim has not been resolved and I have been sending complaint emails after complaint emails and still no response. So, I have been advised from the short-term insurance ombud to exhaust all my options. The call centre agents don’t answer the phone and every time I ask for the manager, they are either in a meeting or they are not available. Access fee has already been paid, All my accounts have officially been paid. But clearly Finrite Administrators is in the business of cheating people out of their money.