Unprofessional service, lies, rude staff

I called to get insurance for my phone they told me they will call me back, waited 2days for them to call me and eventually i called i was told to get in contact with a guy named Aziz sent messages to him via whatsapp asking for assistance he tells me he will get someone to call me eventually a lady named Varushka called me went through the whole pitch and process and said my account will be debited on the 1st August the date came no sms to confirm that my policy was activated so i called again they ask for my id number the lady lerato says there's nothing that has been processed on my name so i message Aziz again and he blocks me eventually i get to speak to someone higher in the company and the lady says to Aziz that I told her he blocked me on whatsapp he lies and says he cant receive any calls or whatsapp messages and he didn't block me which was a lie because I was not born yesterday. I call again to get the recording of how larato drops the call in my ear amd they tell me that they cant fimd the recording which means they lie when they call u and tell you that our calls are being recorded. Up to today a few weeks later i still do not have my insurance active and no feedback from the comoany whatsoever very unprofessional service and none of them know what they doing there.