Unprofessional Rude Agents!!!!!!!!

On the 7th of october i submitted the proof of access payment to finrite regarding my cellphone claim for the phone that was insured and later ******. Ever since then i have been passed from pillar to post with finrite with each consultant leading me on and passing on false information , the first replacement cellphone offered to me by Priscilla Ramaru ,i tehen advised her that i do not want this handset on the 10th of october , i then received a a 2nd option Y9 prime on the 17 of october from Lerato Maragelo in the Contantia View Office Estate branch which i am glad to accept. I now call in at 10:40am 17-10-2019 and get through to a consultant who says i cannot get this handset because its not in my "cover band" , i explain to her that if it wasnt why was it offered and even if its not it now means nothing as i have in writing that i can have this handset i ask to speak to a manage She then very unprofessionally places me on hold for 5-6minutes before coming back on the line to again inform me that i cannot get the Y9 completely ignoring my request to speak to a manager. I ask again and i am again placed on hold this time for much longer. PLEASE explain to your agent that THE CUSTOMER IS ALWAYS RIGHT . we are paying for the insurance and we do not receive this for free. Now that i have been offered the Y9 Prime valued at R5399 which i was initially glad to accept and pay the difference for this inconvenience of spending so much of time on a call i still want the Y9 Prime but i will now not pay the R400 difference. If this request which i would like to highlight arose from your unprofessional agents i will take this to the media for all to see that your company gives us a huge run around for something that is "OWED" to me Thanks. I await your feedback before this goes to the media !!

Lesley Murugan ***