UNPROFESSIONAL FINRITE CELLPHONE CLAIM

I sent a claim for cellphone insurance on the 23rd of May 2022, email sent to ***. After several emails there is no response or feedback from the company. Have made calls to no avail, they just transfer me and there is no answer. Called again today, been on hold for 10mins with no answer. The insurance is under Edgars account. I am very disappointed with the service as I expect to be assisted promptly as someone who has been paying for the services. Your urgent assistance in this regard will be appreciated.