Unprofessional and shoddy customer service

My wife bought a cell phone for my son in December 2019,telkom insisted that we take insurance with finrite,a week later our son got ****** of his phone,but that was the least of our problems,finrite are the worse of the worse,we did everything that was asked of us,getting a case no.supplying all relevant documents as requested,paid in what was asked of us to pay in and till today after numerous emails and telephonic conversations,and still no light at the end of the tunnel,this insurance company is a big *******,they take your monies and leave you high and try,they need to be thoroughly investigated,I for one think,the way they dealing with there clientele is *********,there staff are unprofessional and not very bright and not very helpful,please i need help in this regard to get to the bottom of this please