Unprofessional

Finrite (on behalf of vodacom) activated insurance on my phone without my authorization. It took 4 months of discussions when they finally admitted via an email that they made the mistake and will pay back R2200. They finally also cancelled the insurance. Great BUT, it is now another 3 months and they still have not paid back the money and amazingly re-activated the insurance - again without my consent. Now, despite them still owing me money they admitted to, I am paying almost R300/m for a phone I don't even have anymore. The problem is twofold - Vodacom keeps saying "talk to finrite", while Finrite never answers the phone, never responds to emails and obviously do whatever they like. when I say they dont answer phones, it is way worse than you can imagine. I have twice in the past manged to escalate similar issues to vodacom but things eventually get resolved (in 6 months or so), then Finrite will simply again activate insurance without approval, starting the process again. I dont have issues with Vodacom but due to finrite, I might need to go look for another operator. Finrite acts *******ly and is not accountable to anybody. They continue to ***** my money. The worst thing is they dont answer, respond to emails or even bother calling you when you nicely explain all in an email and ask them to call. Dont do business with them.