Unnecessarily long wait

I have been waiting for my phone since the 17th of October till today I have not received anything. They lie and say they attempted delivery but there is no real record or phone calls that prove that they tried. They don't communicate anything, you have to call them to receive a waybill number. To top it off they have really rude and useless call centre agents who will say that they don't know what is happening to your claim, make false promises of turn around time. They make absolutely no attempt to resolve your issue or ensure that you receive your phone. I could write a whole book but their main issue is communication. They lack communication.