Unhappy with Telkom Galleria

I have been going to Telkom Galleria 4 times recently in order to apply for the router. I have not been successful. Today the lines were down I was told. I had asked to see the employee who was processing my case. I was told to wait for this employee since he was busy with another customer. After waiting for thirty minutes i got a message from another employee saying the routers are sold out. Why was I not told in the first place? I would not have wasted my time. I was also phoned to come and collect my router last week only to find that Telkom was offline on arriving there.