UNHAPPY FINRITE CLIENT

I made a claim for my cellphone in March 2021. Finrite sent for my phone to be collected on 10 March 2021 by the courier and to be sent for assessment. They sent me a sms to pay the access fee and I made the payment on the same day and sent them the proof of payment. I waited for them to let me know if the phone can be repaired and there was no communication from anyone until i had to phone. I spoke to a very helpful lady Buhle and she let me know the progress. They sent me an sms that my phone was repaired and I got my phone on 01 April 2021 and it was still not working and i sent it back on the very same day. I called them yesterday 14 April 2021 and they could not find my phone anywhere. I called the device repair center and they told me my phone was not sent to them. they later sent me an sms that my phone will be sent for repairs but no one called to apologize for the **** service and that i am waiting for a month for my phone. I WILL NOT RECOMMEND ANYONE TO INSURE WITH FINRITE