Unhappy client

<p>Hi,</p> <p><br />I insured a phone at finrite, which is a Telkom insurance company, I have lost my iPhone 6 on the 10th of December and claimed it on the 11th of December. now they are telling me that I was not using the simcard that came with the phone, non of Telkom employees told me that when I was insuring my phone. I don't have a phone now and I am not happy about this because I have never missed a payment on my device nor the insurance.</p> <p><br />Second thing they are saying my claim delayed for more than 30 days and I don't understand because I claimed on the 11th of December 2016</p> <p><br />Regards,<br />Unhappy client</p>