Unhappy Client

My name is Ntombifuthi I have a cell phone Insurance with Telkom Insurance (Finrite), I made a claim on the 22nd of March 2020 before lockdown since I had unfortunately lost my Device, I paid the excess fee during the lockdown a month later on the 29th May 2020. After two weeks of paying, I had to make a follow up regarding my claim and I was told that my claim had been authorised by the suppliers but they still need to check if they have the same phone.

Cynthia the lady that was assisting me took my address and contact info. And promised to call me back the following day but she never did.

So..i had to call again on Friday and I spoke to a Guy who told me that I must expect his call on Tuesday for track number. Obviously the guy never called me back. I called again and spoke to a lady by the name of Gugulethu, 3 days later here I was again phoning . And guess what...i was told to phone again after 3days to followup. As I was instructed I called 4 days later on the 9th June 2020 (Tuesday) I spoke to Nonkululeko and she told me the very same nonsense that their supplier is offline and I must call again on Thursday for a waybill number. How pathetic!!!!

Three months down I am still paying for insurance but no phone. I will never advise anyone to open a contract with telkom and make use of finrite insurance. Telkom just don't care to assist their Customers you're just on your own