unhappy client

<p>My phone screen was cracked called finrite to asked about the procedure of getting it fixed.. they told me my policy is active so i can send my ID and Affidavit. They told me i need to book my phone in at any nearest telkom store.. i did that my phone has been there for more than 3 weeks i got an sms that quotation of the phone is now available.. i called finrite to let them know.. now i am told Finrite wont be able to pay because my quotation is high and i am under insured.. i was never told this before my phone was fixed and i am angry at the fact that they could have told me earlier so that i would have gone to a cheaper place to fix my phone as i dont afford paying that amount in the quotation.. i am steessed out .. because repairs only gives us 7 days to pay the money or they will take my phone.. i dont have money</p>