Unhappy

I am so angy and cross with Finrite Administrator call center. i have a Jet cellphone Policy with them and they are sending me from Pillar to post just to submit my claim. I called on the on the 01/02/2021 to submit a claim for my lost cellphone and i was told that i will receive an SMS confirm if my claim has been approved or not. after a week i decided to call as i have not received the SMS and i was told that i have not paid the last time i paid was in december 2020. and they told me to call Jet to resolve this. i called Jet as i was told aand jet were shocked as i do not have any outstanding or over due amount with them. then they saw that my account was ***** locked and should speak to ***** dept to unclock my account which i did. the ***** dept did unclock my account then today 11/02/2021 i called Finrite administrators again to check the status of my claim and this agent had the nurve to tell me that i have not paid the account and must start the whole process again of phoning Jet. i told her that has already been done and they did confirm that my account is up to date and she said to me i must call Jet tand tell them to update their system. i told her that this is not fair as they are playing me as a customer like a ping ball, she told me that as a customer i must make sure that all my accounts are up to date as it is not their job to make sure that my account is up to date on their side. She did not even want to listen to the side of my story and my frustration as a paying customer because she is right and i am at fault. This is very disgusting and i do not know how they employed her to be on the customer care side as this is not customer service and no care at all.